FAQ
Use this text to share information about your product or shipping policies.
How does it work?
- Place Your Order: Once your order is confirmed, our designers begin working on your custom piece.
- Design Preview (2-4 Days): After placing the order, we’ll send you a preview of your design via email. You can approve it or request any changes you'd like.
- Unlimited Revisions: We offer unlimited revisions until you’re 100% satisfied with the design.
- Production (1-3 Days): Once approved, your order goes into production. This typically takes 1 to 3 business days.
- Shipping: After production, your custom item is carefully packed and shipped. For detailed delivery times, please refer to our Shipping Policy.
Can I see the design before purchasing?
Due to the personalized and handcrafted nature of our products, we don’t provide previews before an order is placed.
However, your satisfaction is our top priority! We offer unlimited revisions and only proceed with shipping once you approve the final design, ensuring it’s exactly what you envisioned.
What’s the turnaround time?
Design Preview (1-3 Days): After placing your order, you’ll receive a design preview in 2-4 days via email for your approval.
Production ( 3-5 Business Days): Once you approve the design, production takes about 3 to 5 business days.
Shipping (5-7 Business Days): After production, shipping typically takes 5 to 7 business days, but faster shipping options are available at checkout.
What if I don't like the design?
We offer unlimited revisions before shipping your item. This means you’ll only receive your product once you’ve approved the final design, ensuring your full satisfaction.
I'm not sure which photo to choose. Can you help?
Absolutely! If you need assistance choosing the perfect photo, we’re here to help. Reach out to us at [email] and we’ll guide you through the process.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. All custom orders are carefully crafted and processed within 5 business days. Once your order is ready, you'll receive a tracking number to follow your package every step of the way.
Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Any question?
You can contact us through our contact page! We will be happy to assist you.